Shipping

• We ship all orders within three business days after your payment clears.
• Our warehouse is closed on weekends and holidays.
• All orders ship via UPS ground unless otherwise stated in the listing.
• We only ship to locations within the contiguous United States (48 mainland states)
• We DO NOT ship to P.O. Boxes or APO/FPO addresses.
• We DO NOT combine shipments for multiple purchases.
• Items that are marked as shippable cannot be changed to pickup

 

Home Delivery Service
We offer home delivery service through a carrier called CEVA. We found that larger items require a higher degree of delicacy during shipment in order to avoid damage. CEVA offers the Perfect Delivery concept, assuring delicate handling of your product and respect for your property. They offer different service levels, according to your preference:

Basic Service: Delivery to the home by appointment. CEVA will take every precaution to protect your item from the weather by placing it in the closest dry area (porch, garage, door dwelling, etc.).

Threshold Service: Additional fees apply. Please contact us for pricing. Delivery to the room of choice by appointment. Your item will be delivered via two-man delivery inside your residence to your room of choice, but no more than one flight of stairs from entrance.

White glove Service: Additional fees apply. Please contact us for pricing. Delivery to the room of choice by appointment with additional in-home services. Your item will be delivered via two-man delivery inside your residence to your room of choice, but no more than one flight of stairs from entrance. Additional services include unpacking, packing removal, light assembly, installation/set-up and instructions.

For more information on CEVA, please visit their website at: CEVA Smart Home

 

Pick-Up Items

Items labeled "PU" or "Pick-Up only" require scheduling through customer service.  Please provide at least 48 hours notice for pick-up scheduling.  Additionally, a $6.95 handling fee will be incurred upon check out for all pick-up items.