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Pick Up Conditions:

  • A $6.95 handling fee will be incurred upon check out for each pick up item.
  • Contact us to schedule a Pick Up date and time and supply us with the name of the person picking up the item.
  • Pick Up date must be 48 HOURS after the date that payment clears.
  • Pick Up date must be scheduled WITHIN THREE DAYS of the date payment clears. If we do not hear from you within three days, we will cancel the order and refund your payment.
  • Any order paid for on a Friday, Saturday or Sunday WILL NOT be ready for Pick Up until the following Tuesday.
  • Pick Up will be available by appointment only Mon-Fri from 9:00am to 3:30pm. The warehouse is closed on weekends and holidays.
  • Before the merchandise is released, we will ask for photo identification and copies of both the GENCO payment confirmation and Pick Up confirmation emails.

Shipping:

  • We ship all orders within three business days after your payment clears.
  • Our warehouse is closed on weekends and holidays.
  • All orders ship via UPS ground unless otherwise stated in the listing.
  • We only ship to locations within the contiguous United States (48 mainland states)
  • We DO NOT ship to P.O. Boxes or APO/FPO addresses.
  • We DO NOT combine shipments for multiple purchases.
  • Items that are marked as shippable cannot be changed to pickup

Home Delivery Service

We offer home delivery service through a carrier called CEVA. We found that larger items require a higher degree of delicacy during shipment in order to avoid damage. CEVA offers the Perfect Delivery concept, assuring delicate handling of your product and respect for your property. They offer different service levels, according to your preference:

Basic Service:
Delivery to the home by appointment. CEVA will take every precaution to protect your item from the weather by placing it in the closest dry area (porch, garage, door dwelling, etc.).

Threshold Service:
Additional fees apply. Please contact us for pricing. Delivery to the room of choice by appointment. Your item will be delivered via two-man delivery inside your residence to your room of choice, but no more than one flight of stairs from entrance.

White Glove Service:
Additional fees apply. Please contact us for pricing. Delivery to the room of choice by appointment with additional in-home services. Your item will be delivered via two-man delivery inside your residence to your room of choice, but no more than one flight of stairs from entrance. Additional services include unpacking, packing removal, light assembly, installation/set-up and instructions.

Contact customer service for additional carrier options on large or pickup items. 800-224-3141 or nbdcserv@genco.com.

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