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Terms and Conditions

Payment Information:

  • We accept only US-issued Visa, MC, Discover and PayPal (Confirmed Addresses Only)
  • We do not accept money orders, checks, or American Express
  • Sales tax is charged in OH, PA, NV, TN and GA
  • In accordance with the California recycling policies, a recycling fee is included for any product that includes an LCD or CRT

Product Conditions:
Our items are categorized into four conditions types:

New
Items are sealed in their original packaging and can be returned if the condition is not as described.

 

 

Open Box

The item should function properly and the outer packaging may be worn and retaped, there may be evidence of minor use, scuff marks and scratches outside the viewing area.  Some accessories may be missing.

 

As Is

These items are retail store returns, the vast majority of which are fully functional. However, items are not tested or powered up to verify functionality and may have scratches, minor defects, or missing components and accessories. This is reflected in the deeply discounted price for "As Is" items. These items can be returned if the product does not work upon receipt

 

Refurbished

Items have been restored to factory settings and tested to ensure full functionality. They may or may not be in the original packaging, and there may be evidence of minor use, scuff marks and scratches outside the viewing area. But these items work as well as "new" merchandise.

 

 

 

 

 

Shipping Policies:
Items are either posted for Shipping or Pick Up, following are the policies for both.

 

 

Pick Up


Customers must pick up items directly, or contact us to get a carrier rate.

Pick Up Conditions:

Customer Pick Up

  • Contact us to schedule a Pick Up date and time and supply us with the name of the person picking up the item.
  • Pick Up date must be 48 HOURS after the date that payment clears.
  • Pick Up date must be scheduled WITHIN THREE DAYS of the date payment clears.  If we do not hear from you within three days, we will cancel the order and refund your payment.
  • Any order paid for on a Friday, Saturday or Sunday WILL NOT be ready for Pick Up until the following Tuesday.
  • Pick Up will be available by appointment only Mon-Fri from 9:00am to 3:30pm. The warehouse is closed on weekends and holidays.
  • Before the merchandise is released, we will ask for photo identification and copies of both the GENCO payment confirmation and Pick Up confirmation emails.

Carrier Pick Up

  • Contact us to get your shipping rate.
  • Shipping fees must be paid WITHIN THREE DAYS of the date payment clears. If we do not hear from you within the three days, we will cancel the order and refund your payment, minus the handling fee.
  • Once the shipping fee is paid, the Pick Up date will be scheduled 24 - 48 hours after the date payment clears.
  • Pick Up will be scheduled Mon-Fri from 9:00am to 3:30pm. Our warehouse is closed on weekends and holidays.

**Note: Shipping fees will not be reimbursed for shipment refusals.


Shipping

  • We ship all orders within three business days after your payment clears.
  • Our warehouse is closed on weekends and holidays.
  • All orders ship via UPS ground unless otherwise stated in the listing.
  • We only ship to locations within the contiguous United States (48 mainland states)
  • We DO NOT ship to P.O. Boxes or APO/FPO addresses.
  • We DO NOT combine shipments for multiple purchases.
  • Items that are marked as shippable cannot be changed to pickup

Home Delivery Service

We offer home delivery service through a carrier called CEVA. We found that larger items require a higher degree of delicacy during shipment in order to avoid damage. CEVA offers the Perfect Delivery concept, assuring delicate handling of your product and respect for your property. They offer different service levels, according to your preference:

Basic Service: Delivery to the home by appointment. CEVA will take every precaution to protect your item from the weather by placing it in the closest dry area (porch, garage, door dwelling, etc.).

Threshold Service: Additional fees apply. Please contact us for pricing. Delivery to the room of choice by appointment. Your item will be delivered via two-man delivery inside your residence to your room of choice, but no more than one flight of stairs from entrance.

White glove Service: Additional fees apply. Please contact us for pricing. Delivery to the room of choice by appointment with additional in-home services. Your item will be delivered via two-man delivery inside your residence to your room of choice, but no more than one flight of stairs from entrance. Additional services include unpacking, packing removal, light assembly, installation/set-up and instructions.

For more information on CEVA, please visit their website at: CEVA Smart Home

 

Return/Exchange Policy:


Eligible items* may be returned no later than 14 Days of receipt of product.

  • Please contact us to arrange for Pick Up of items.
  • Exchanges/Refunds will not be processed until the original item is returned to the warehouse and inspected.
  • Once the 14 Day window has passed, we will not extend exchange/refund privileges.
  • You will be refunded all costs minus shipping. 

     

*Eligible means the product received was the wrong item or was not in the condition that it was listed as.  See product conditions above for more details.